why i cant hear caller when he is in ivr or Music on hold ?
hi ,
in fop2 the option of hearing the call is so cute
but sometimes i would like to hear the user as just he connect to my pbx , like when the user is connected to ivr and music on hold before being transferred to users ,
why i couldnt hear that , i could only hear after my the agent answer the call and the call initiatec !
i can hear all the call by 555 , but i would like to hear all the call from fop2 because its very simple and cute
how could i do that ???
regards
in fop2 the option of hearing the call is so cute
but sometimes i would like to hear the user as just he connect to my pbx , like when the user is connected to ivr and music on hold before being transferred to users ,
why i couldnt hear that , i could only hear after my the agent answer the call and the call initiatec !
i can hear all the call by 555 , but i would like to hear all the call from fop2 because its very simple and cute
how could i do that ???
regards
Comments
In fop2.cfg you have a setting "spy_options" that is by default set to "bq"
b means "ONLY SPY BRIDGED CALLS"
and
q means "NO BEEP"
You might want to remove the "b" as an ivr is not a bridged call.
You have to reload fop2 after that:
service fop2 reload
Best regards,
i could hear now when the caller on the ivr
regards