I can ´t connect to FOP2 (too)

julio.michelazzo

Hi All.

Recently I heard about FOP2 and bought two licenses for two different customers.

My setup is a Elastix 2.3.0 (working fine).

I bought the license and did the installation over "Elastix Addons" and apparently no problems.

I tried to login with AMP admin, with a extension (voicemail pass) and with a extension created on "FOP2 Users" and I got only a message "Connecting to server, attempt number : 1...2....3..." and then a message "Could not connect to server".

I tried this post but nothing: View Post 1349

Another strange thing, I did a fresh install in my lab, and soon after installation I installed FOP2 (demo) and the login worked.

I need help, my clients are waiting.

Other important stuff:

# rpm -qa|grep -i fop
fop2-2-2.25.2

# grep -v "#" /etc/sysconfig/selinux | grep SELINUX=
SELINUX=disabled

# iptables -L
Chain INPUT (policy ACCEPT)
target prot opt source destination

Chain FORWARD (policy ACCEPT)
target prot opt source destination

Chain OUTPUT (policy ACCEPT)
target prot opt source destination

nicolas

Hi,

Connection problems are not strange at all, and I will explain (again).

Fop2 is a client/server application, not just a web page. In order to work, the web client connects to tcp/port 4445 to the server.

If that connection cannot be established, for whatever reason, then you will see the 1,2,3,4,5... timeout. It is not related to passwords, neither manager or fop2 user passwords, etc.

It is a problem with connection to tcp port 4445 from the web client to the fop2 server.

Unfortunately, the network is something that cannot be known nor modified in its configuration just with installing the server. Imagine that you install a web server and you want to browse pages, but the port 80 is blocked / unreachable /whatever.

Is that a problem with the web server?

So you have to determine if port tcp/4445 is reachable from your desktop, the easiest way is to do it by telneting to port 4445. Did you try that? Did it connect?

You have to do the above, and depending on the result I will know what steps you can perform to find the issue.

In Elastix there is a firewall in the security tab, is that enabled? If so, did you add a rule to allow port 4445? If not, DISABLE the firewall and try, or create the appropiate rules.

take into account that a firewall could be set on the Elastix server, on the network, or on your desktop machine. And it is impossible for me or to anyone know what the sysadmins did on that network setup. Is the sysadmin who knows if there is a firewall, a router, if there are rules or redirections.

Best regards,

julio.michelazzo

Hi.

I found the problem!

As I said in my last post, the server firewall was off, but not the border firewall.

FOP seems to works differently..... for example, in a Web application the web server connects to the database so I need to open only the port 80, but with FOP, from I understand, the connection is not made that way, but my browser opens a new connection to port 4445.

Well, in my environment the problem was that I use "ssh -L" to cross the border firewall and manage the Elastix server.

Now I have another problem, FOP says that is "Unactivated Version"!

Using the purchase through the Elastix this should not be automatic, or my client received any email with this key?

Thanks!!
Julio

nicolas

If you use -L in ssh with port 80, you also use -L for port 4445.

ssh someuser@someserver -L80:localhost:80 -L4445:localhost:4445

And in your browser

http://localhost

As you see, there is no mistery, nothing strange. Access to port tcp/4445 MUST be enabled if you want to connect to fop2.

If you have license problems, you can check your license with

/usr/local/fop2/fop2_server --test

And manage your license with

/usr/local/fop2/fop2_server --revoke
/usr/local/fop2/fop2_server --register

However, license issues are not to be discussed on the public forum, your activation code should not be posted ever, or you will invalidate your license forever. license issues can be posted in http://support.asternic.biz, via live help or email.

Best regards,

julio.michelazzo

Hi Nicolas.

As recommended I opened a ticket bey (http://support.asternic.biz) talking about the problem with the license, but so far I have no solution.

The last contact I received from support was 22/07!!

Is there any other way to contact support, perhaps by phone? I am suffering a lot of pressure from my two clients who believed in my work.

Thank you!
Julio

nicolas

Live help and email are available every day. The ticketing system is eating up emails, we are working on a fix.

julio.michelazzo

What should I do?

nicolas

Hi,

You bought the licenses via the Elastix Marketplace. You have to deal with purchases and support with them if its regarding to anything with that purchase or handling of those codes.

I think you did not read their emails correctly, as you have an activation code in the emails. Look closely at the emails you received from Palosanto, the codes are there, and instructions to register are there. You must enter that code in the fop2 web gui in order to register your copy. If you cannot do it via web, you have to do it via the command line

/usr/local/fop2/fop2_server --register

You will be prompted for the activation code you received in the Elastix emails and a registration name (that should be your customer name, or something that will make it easy to handle/search licenses in the future).

We asked in the ticketing system for the activation codes and you did not supply them, as they were sold through a market, we do no have *you* as a customer, so the only way to refer to you is the activation code, not the elastix/palosanto payments/emails.

Once you find your activation codes, please save them some place so you can remember them in the future. As this was purchased through an external marketplace we do not have records of your name/payment method, invoices or whatever you have. Right now, they important component is the activation code and nothing else.

And as I say, you can contact us via the live help to chat, bottom right on www.fop2.com web page. But if you cannot supply activation codes, we cannot help you fast nor well.