how to enable recoring calls entering my IVR then hanged?
hi ,
i have my pstn lines all of them are directed to ivr ,
sometimes the caller enter the ivr , and press wrong entering , or may not enter any thing and then
the caller is hanged .======> this is the default behavior
im using elastix 2.2
my issue is , alot of hanged calls are exit in my cdr report , so im doubting that there is an issuue from my ivr ,
at the cdr report , it give me the caller with destination hang , and there is no recorded call , " no icon which indicates that the call has been recorded"
my request is , i want to enable recording the calls when caller enter the ivr and hanged before be directed to any extention or queue .
i have my pstn lines all of them are directed to ivr ,
sometimes the caller enter the ivr , and press wrong entering , or may not enter any thing and then
the caller is hanged .======> this is the default behavior
im using elastix 2.2
Kernel
Linux(i386)-2.6.18-238.12.1.el5
Elastix
elastix-2.2.0-14
elastix-firstboot-2.2.0-5
elastix-system-2.2.0-14
elastix-email_admin-2.2.0-9
elastix-vtigercrm-5.1.0-8
elastix-extras-2.0.4-4
elastix-asterisk-sounds-1.2.3-1
elastix-my_extension-2.2.0-5
elastix-agenda-2.2.0-5
elastix-a2billing-1.8.1-16
elastix-addons-2.2.0-4
elastix-im-2.0.4-2
elastix-pbx-2.2.0-14
elastix-security-2.2.0-7
elastix-reports-2.2.0-6
elastix-fax-2.2.0-4
RounCubeMail
RoundCubeMail-0.3.1-10
Mail
postfix-2.3.3-2.3.el5_6
cyrus-imapd-2.3.7-12.el5_7.1
IM
openfire-3.5.1-2
FreePBX
freePBX-2.8.1-7
Asterisk
asterisk-1.8.7.0-0
asterisk-perl-0.10-2
asterisk-addons-1.8.7.0-0
FAX
hylafax-4.3.10-2rhel5
iaxmodem-1.2.0-1.1
DRIVERS
dahdi-2.4.1.2-5
rhino-0.99.4-2.rc1
wanpipe-util-3.5.23-1
my issue is , alot of hanged calls are exit in my cdr report , so im doubting that there is an issuue from my ivr ,
at the cdr report , it give me the caller with destination hang , and there is no recorded call , " no icon which indicates that the call has been recorded"
my request is , i want to enable recording the calls when caller enter the ivr and hanged before be directed to any extention or queue .
Comments
Your question is related to FreePBX/Elastix and not FOP2 itself. Elastix performs some modifications over FreePBX recordings, and it does not use the latest FreePBX available. You should be posting this question into Elastix forums to get a proper or more incumbent response. If you configured FreePBX to record all calls, you might have the recording on /var/spool/asterisk/monitor, but depending on how you actually start the recording, it might be set to only record BRIDGED calls (phone to phone calls so to speak), that means that calls to an application, like IVR, is not recorded. But I do not know if FreePBX/Elastix use that option for Monitor/MixMonitor, or not.
Best regards,