Additional Info in Popup

caesarcaesar
in Support
Hello,

I have yet to download and install FOP2, just wondering if this was even possible without editing some code in fop2.
We would like to integrate FOP2 with our in-house CRM system. Would it be possible to display a link in a Popup or retrieve information similar to have it retrieves caller ID info from the phonebook?

Comments

  • nicolasnicolas
    hi,

    You can download and install fop2 for free, it will be limited to 15 buttons, more than enough to test popups if you want. It is possible to edit a .php file to perform whatever you feel like via .php for popups, you can also use the google chrome extension for it, that has a special field to enable and set an url for popups with variables et all.

    Best regards,
  • caesarcaesar
    I finished installing it to test.
    I noticed on Google Chrome (without the addon from the store) actually "pops up" a notification. Will editing the php script also change the google chrome behavior? Meaning if I edit the php script to include a link, will it display a notification with the link?
  • caesarcaesar
    Ideally, a better way would be to display another notification ONLY if the user that is logged in answered the phone. Is this possible?
  • nicolasnicolas
    It is possible to display a popup only on agent connect , that means when a QUEUE call gets connected do an agent. You can enable notify on connect in fop2.cfg, you also have an else condition on the type of popup in checkdir.

    connect notifications also include the uniqueid of the call (while ring notifications cannot show that information as there is no uniqueid assigned yet).
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