Fop2 + Call Stats Pro Custom Pauses

chrisgg

We have both of your products, and I included the extensions_custom_asternic_fop2_pauses.conf but nothing shows in the Call Stats Pro 2.0 under agent pauses.

Do I have to make any other undocumented changes for this to work?

Edit: Running FreePBX 2.10.0 + Asterisk 1.8.17.0

extensions_override_freepbx.conf:#include /etc/asterisk/extensions_custom_asternic_fop2_pauses.conf

chrisgg

Update to this, fop2 isnt sending pauses at all to asterisk it seems and all callers are being routed to the agents still.

All my agents are dynamic and log in to the queues. Can you recommend any tests to see what's wrong?

chrisgg

Another update, not sure if this is right, as the buttons show from-internal but my queue show from-queue.

Chris R (Local/201@from-queue/n) (dynamic) (Not in use) has taken no calls yet

my autobuttons.cfg generates

[SIP/201]
type=extension
extension=201
label=Chris R
mailbox=201@default
context=from-internal
queuecontext=from-internal
extenvoicemail=*201@default
rtmp=0
queuechannel=Local/201@from-internal/n|Penalty=0|MemberName=Chris R|StateInterface=SIP/201&Local/201@from-internal/n|Penalty=5|MemberName=Chris R|StateInterface=SIP/201|Queue=1010&Local/201@from-internal/n|Penalty=5|MemberNa$
customastdb=CF/201

chrisgg

I changed it to from-queue and from-queue/n still no change. It isn't sending a pause at all. I assumed this was hard-coded in somehow, maybe I was wrong.

This is all giving me a headache for today, I will look again tomorrow and hopefully you can give some hints as to where to start looking.

127.0.0.1 -> Action: Command
127.0.0.1 -> Command: database put DND 201 YES

127.0.0.1 -> Action: Command
127.0.0.1 -> Command: database put fop2state SIP/201 "Out to lunch"

127.0.0.1 -> Action: UserEvent
127.0.0.1 -> UserEvent: FOP2ASTDB
127.0.0.1 -> Family: fop2state
127.0.0.1 -> Channel: SIP/201
127.0.0.1 -> Value: Out to lunch

127.0.0.1 <- Response: Follows
127.0.0.1 <- Privilege: Command
127.0.0.1 <- Updated database successfully
127.0.0.1 <- --END COMMAND--
127.0.0.1 <- Server: 0

127.0.0.1 <- Response: Follows
127.0.0.1 <- Privilege: Command
127.0.0.1 <- Updated database successfully
127.0.0.1 <- --END COMMAND--
127.0.0.1 <- Server: 0

127.0.0.1 <- Response: Success
127.0.0.1 <- Message: Event Sent
127.0.0.1 <- Server: 0

Response: Success
Message: Event Sent
Server: 0

127.0.0.1 <- Event: UserEvent
127.0.0.1 <- Privilege: user,all
127.0.0.1 <- UserEvent: FOP2ASTDB
127.0.0.1 <- Action: UserEvent
127.0.0.1 <- Family: fop2state
127.0.0.1 <- Channel: SIP/201
127.0.0.1 <- Value: Out to lunch
127.0.0.1 <- Server: 0

nicolas

FOP2 Presence does NOT pause queue members. You have to modify FOP2Callbacks.pm and create a custom dialplan for it. I think you already have the tidbits in a support ticket.