Problems playing or downloading vm messages and recordings

rivernetworks

We have several systems that we use FOP2 on. One of our systems is having problems playing or downloading vm messages and recorded calls.

When you try to play a message the play button does not seem to respond and the download button loads a message that says "no way"

I read your blog on this subject.
http://www.fop2.com/blog/trixbox-php-sessions-and-fop2

but this system does not seem to have memchache installed so I am not certain where to start.

We use Asterisknow with Freepbx
Asterisk 1.8.11-cert9
PHP 5.1.6
fop2_server version 2.26

I followed the steps on one of your other posts about setting up a debug however I do not see any output when I try to play or download the recorded messages.

service fop2 stop
cd /usr/local/fop2
script capture.log
/usr/local/fop2/fop2_server -X 15

(perform actions)

ctrl-C
exit


I appologize I am new to asterisk and fop2. I would be glad to provide any additional information you might need to help.

Thak you

nicolas

Take a look at your apache error_log file to see if there are session problems, the log file is usually located in:

/var/log/httpd/error_log

or

/var/log/httpd/ssl_error_log

Does the phonebook works/opens? This will also give you a hint about php sessions. finally, be sure to disable selinux, you can try with:

setenforce 0
service httpd restart

Best regards,

rivernetworks

Thanks for your response. I realy appriciate yur help!


looking at the apache logs (/var/log/httpd/error_log) I am not seeing much.


[Tue Dec 18 22:13:07 2012] [notice] caught SIGTERM, shutting down
[Tue Dec 18 22:13:07 2012] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin
/suexec)
[Tue Dec 18 22:13:07 2012] [notice] Digest: generating secret for digest authent
ication ...
[Tue Dec 18 22:13:07 2012] [notice] Digest: done
[Tue Dec 18 22:13:07 2012] [notice] Apache/2.2.3 (CentOS) configured -- resuming
normal operations
[Tue Dec 18 22:15:03 2012] [error] [client x.x.x.x] File does not exist: /
var/www/html/rivernetworks/fop2-variablesGENERAL.txt, referer: http://X.X.X.X/rivernetworks/
[Tue Dec 18 22:16:09 2012] [error] [client x.x.x.x] File does not exist: /
var/www/html/rivernetworks/fop2-variablesGENERAL.txt, referer: http://X.X.X.X/rivernetworks/


You can see where I restarted it after running setenforce 0. The errors from what I gather from another post is normal if we are using the default listening port.


I am able to open the phone book and call history with no issues. I can view the recording record and it references the correct file and location (example:/var/spool/asterisk/monitor/fop2/2012-12-18/213_213_120123_1355850073.2396.wav)under "actions" of the record.

I am having the same problem when trying to play or download voicemail messages. The play button doesnt seem to do anything, and the download option loads a page that say "no way" when trying to load download.php

Is there anywhere else I should be looking for errors?

nicolas

The "no way" is because either a session variable vpath is not set (fop2.cfg voicemail_path) or if the recording is on an unusual location, check the download.php file itself and see in what point is failing (and the condition).

Best regards,

rivernetworks

Nicolas,

I'd like to purchase support, and schedule a day and time for us to chat live about this issue. Please provide your availability and pricing for support.

nicolas

Hi,

I am online at the live, you can contact me there if you want to do it now.