Multiple extensions in single block

jrivera

Each user in our office have 2 extensions in their phone, but when I open FOP2 it creates one block per extension. Each block has line 1 and line 2 listed. Is there any way to assign other extension on line 2?

For example, "User 1" can be reached at extension 101 and 102, in current configuration it will display one block saying:
101 - User 1
line 1
line 2

102 - User 1
line 1
line 2

Is there any way on making it this way:
User 1
line 1
line 2

where line 1 is mapped to extension 101 and line 2 mapped to extension 102?

I hope I made myself clear, maybe it is something really simple but I haven't find it. Any help is more then welcome.

Thanks!!

nicolas

Remeber that FOP2 tracks devices, not extensions.

You can do it setting extra channels for a particular button, example

[SIP/101]
type=extension
extension=101
context=from-internal
channel=SIP/102

Lines are just slots for active calls, they are not really "lines". If you have more than one call going through either of the channel/devices listed for a button, they will occupy a line slot each.

Best regards,