Display change

pmurphy

I want to create a display of just queue and ring groups. Accomplished using a Group applied to a user.

It still displays the queues in a narrow stack and I would like to display them side by side in multiple rows on a large 24 inch monitor so you don't have to scroll. We are currently 12 queues so it currently won't display them all at once in this narrow display.

Thanks for your help, and I did try to find another similar post. Please feel free to just link to another post if you have a good one that addresses my question.

nicolas

Here are some posts talking about the subject:

View Post 145
View Post 1165
View Post 820

Take into account that if you modify the index.html and operator.css files, the change will affect other users as well.

pmurphy

Well what is the chance you would like to create a different view for queues only. I would pay for that as an option. I bought the full version and it would have been great if it would allow for resizing of the layout, but I admit it is pretty good for the price, I would pay for an upgrade option and I bet more people would. It is a view that most call centers would need.

Why don't you build a view more default views in the package. Whatever would be easy for you but if it was something like fop2/extensions only, fop2/queues only, ....

It would be a better out of the box solution, I am not a programmer or have time to learn it however would gladly pay a few more dollars for a few more options.

nicolas

Hi,

You have the option to purchase support hours that you can use for creating default views, ask for some other custom mods, etc. http://www.fop2.com/buy.php

A queue only display will take an hour at most to be created. You could also do it yourself as they are only html/css files to tweak.

You have to copy index.html and change its name to whatever you want if you want to preserve the original layout, then move the queuebox div into the main column (just bellow the extensionsbox div):

            <div class="box" style='width:100%;' id='box_queuebox'>
                <h2>
                    <span class='handle'></span> <span id='queuestag'></span> <span id="toggle-queuelist" class='myclick visible'></span>
                </h2>
                <div id='queuelist' class="block"></div>
            </div>

And the modify operator.css to have a fixed with .queuebutton class. It is not that hard but takes a little bit of time.

We can also create custom wallboards for FOP2, but they might take a few more hours to create.

Best regards,