Anyone know if the FOP2 have the option to store the time of breaks in the database for future extractions of reports, such as lunch time, snack time, service time.
You can modify the presence box to do something else, like setting a queue member on pause. That gets logged into queue_log and you can extract reports with asternic call center stats.
You can also turn on the audit log in fop2 passing the -a command line option at startup, you can edit /etc/sysconfig/fop2 and change the OPTIONS to be something like
OPTIONS="-d -a /var/log/fop2_audit.log"
You can then parse the fop2_audit.log to see actions performed within fop2.
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You can also turn on the audit log in fop2 passing the -a command line option at startup, you can edit /etc/sysconfig/fop2 and change the OPTIONS to be something like
OPTIONS="-d -a /var/log/fop2_audit.log"
You can then parse the fop2_audit.log to see actions performed within fop2.