'Transfer to voicemail' button

dstamour

I have a licensed FOP2 2.25 running on Asterisk 1.8.8.0 and FreePBX 2.9.0.7. I thought the "Transfer to voicemail" button was linked to the "mailbox=" returned by the "autoconfig-buttons-freepbx.sh" script. For some reason, some extensions with voicemail get the "Transfer to voicemail" button disabled and some others without voicemail get this button enabled. This is really annoying for the receptionist since she cannot transfert some calls to the voicemail even even though thay have one.

Thanks
Daniel

nicolas

Hi Daniel,

The button should be disabled when there is no extension to transfer to voicemail defined (extenvoicemail), or when you do not have permissions to transfer. Run /etc/asterisk/fop2/autoconfig-buttons-freepbx.sh and inspect the output, compare it with the extensions your receptionist is unable to transfer to voicemail, does the config includes both the extenvoicemail parameter?

dstamour

Here's 2 exemple of extensions config returned by autoconfig-buttons-freepbx.sh
(304 does not have a voicemail and 310 does in voicemail.conf)

[SIP/304]
type=extension
extension=304
label=XXX
context=from-internal
queuecontext=from-queue
extenvoicemail=*304@default
privacy=none
rtmp=0
queuechannel=Local/304@from-queue/n|Penalty=0|MemberName=XXX|StateInterface=SIP/304
customastdb=CF/304


[SIP/310]
type=extension
extension=310
label=XXX
mailbox=310@default
context=from-internal
queuecontext=from-queue
rtmp=0
queuechannel=Local/310@from-queue/n|Penalty=0|MemberName=XXX|StateInterface=SIP/310
customastdb=CF/310

As you can see, 304 (no voicemail) gets the "extenvoicemail" and "privacy" parameters and 310 (with voicemail) does not.

Thanks
Daniel

nicolas

What I see is that fop2 is working according to the configuration. If the configuration data is wrong is probably because fop2admin is not reflecting a voicemail enabling/disabling on freepbx? What fop2admin version do you have installed? You can edit the fop2buttons table and set the mailbox parameter by hand, or you might want to uninstall/install the fop2admin module so it reads the freepbx config again for the buttons.

dstamour

I've uninstalled the old version and installed the latest fop2admin 1.2.14 and it now works correctly.

Thanks