Reorder queue list to set penalty

dcundiff

Hello,

Would it be possible to add an option to sort the queues by agent penalty? Also if this sort option is enabled allow for drag and drop reordering, or some simple way for an agent or admin to set priority via the flash panel in the queue?

Thanks,
Dave

nicolas

Queue members are already sorted by penalty + name.

There is no way to arrange sorting in other ways, as the nature of queue members is heavily dynamic, you cannot have arbitrary sorting in place as agents might come and go all the time.