Disable the freeform 'Other' DND status

full16bfull16b
in Support
Hey there! I was wondering if it's possible to prevent users from using the "Other" DND dropdown selection while choosing their DND status. We want our CSR's to choose between the (customized) reasons for going DND only, as it's easier for management to see the color of their DND and associate their reason without mousing over their button to get the custom "Other" reason they enter.

I tried poking around in presence.js but didn't come up with anything.

Thanks in advance!

Comments

  • nicolasnicolas
    The latest version (2.28) includes that option in presence.js, set it like this:

    disablePresenceOther=true;

    It does not work on previous versions.

    Best regards,
  • full16bfull16b
    Thanks! I updated last night and changing the setting as you described worked like a charm.

    Thanks for being so proactive in support; and we really love the software here at my company (our call center would be lost without it)! We really couldn't be happier.

    Take care!
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