pickup doesn't work

snake

Good afternoon,

We have installed latest FOP2 module with latest FreePBX and when I'm trying to click on Pickup phone -> nothing happens. Permissions are correct on the extension. Debug shows clearly that nothing is happening when I'm clicking on the pickup button.

Any help pls?

nicolas

What debug are you looking at? What call are you trying to pickup (from what button), how?

snake

I looked into fop2 debug, into web console in Chrome and FF. No actions at all. Looks like some bug ...

Call was from mobile to the extension, so it was external call to DID

snake

basically, looks like only Dial button works while permissions are ok ...

nicolas

What asterisk version are you running? What fop2 version? FOP 2.28 does not support Asterisk 13 fully, but most actions works. And every action will at least log something somewhere, either on the client side (javascript console), or the server side (when debug level is set to 511). I think you have a misconfiguration, not a fop2 bug, and the only way to find out is by looking at full debug logs both in the client *and* the server while you attempt to perform some action.

snake

Good morning,

./fop2_server --test
Flash Operator Panel 2 - White Label Version.
unable to initialize libusb: -99 - is it something I have to worry about? (just saw that)
Flash Operator Panel 2 - Valid License (3)


Java console in chrome doesn't show any errors except those 2 :

Discontiguous selection is not supported. VM252:1
selectText VM252:1
ElementBehaviors.clicky VM252:1
(anonymous function) jquery-1.10.2.min.js:5
x.event.dispatchjquery-1.10.2.min.js:5 v.handle
4 VM252:1


No ringing extension. Ignoring pickup ringing action VM252:1

(while I can see that all required extensions are ringing in the fop2 web console)

capture.log attached (-X 511)

nicolas

Did you actually select the button with the ringing extension before clicking the pickup action button?

snake

Good morning,

yes, of course. and each click on pickup button generates a new JS exception for "No ringing extension ..." while extension is selected (marked in a blue rectangle)

nicolas

what asterisk version are you running?

snake

asterisk 13

nicolas

For asterisk 13 you have to use FOP 2.29 that is still in development/beta

http://download.fop2.com/fop2-2.29-centos-i386.tgz
http://download.fop2.com/fop2-2.29-centos-x86_64.tgz

snake

Good morning.

Just to let u know, 2.29 works fine with Asterisk13.

Thanks a lot for you time and help.