FOP2 2.28 + trixbox and voicemail explorer issues

trixboxuser

trixbox 2.8.0.4 + latest licensed FOP2 (2.28) with purchased voicemail explorer + chat.
when logged into FOP2 (as the admin account -- all users are affected/experiencing this same issue --but for this support request, I will be talking about the admin account specifically), I see the voicemail (envelope) icon for all users that have actual voicemail. for my admin account I have 3 new, 6 old voicemails. my trouble is seen when clicking on the voicemail envelope icon the voicemail window displays (which I understand this window to be voicemail explorer) but all tabs areALWAYS BLANK. I have tried so many different things, I just cannot figure it out and hope that with this post, someone can shed some light on the trouble, or point me in the right direction. all tabs (new/old/work/etc) shows completely blank. yet I can view voicemail just fine from listing the folders under /var/spool/asterisk/voicemail/default/{$EXTENSION} as shown here ::

[trix ~]# ls -al /var/spool/asterisk/voicemail/default/118/*
/var/spool/asterisk/voicemail/default/118/INBOX:
total 1620
drwx-w---- 2 asterisk asterisk   12288 Mar 17 14:37 .
drwx-w---- 5 asterisk asterisk    4096 Nov 18  2011 ..
-rw--w---- 1 asterisk asterisk  119328 Feb  4 13:26 msg0000.gsm
-rw-rw-rw- 1 asterisk asterisk     271 Feb  4 13:26 msg0000.txt
-rw--w---- 1 asterisk asterisk 1157164 Feb  4 13:26 msg0000.wav
-rw--w---- 1 asterisk asterisk  117580 Feb  4 13:26 msg0000.WAV
-rw--w---- 1 asterisk asterisk       0 Feb  9 15:22 msg0001.gsm
-rw-rw-rw- 1 asterisk asterisk     264 Feb  9 15:22 msg0001.txt
-rw--w---- 1 asterisk asterisk      44 Feb  9 15:22 msg0001.wav
---------------- SNIP ----------------

my /usr/local/fop2/fop2.cfg file is setup as follows ::

manager_port=5038
manager_user=XXXXXX
manager_secret=XXXXXXXX
poll_interval      = 86400
poll_voicemail     = 1
monitor_ipaddress  = 0
blind_transfer     = 1
force_parameter_delimiter = ","
spy_options="bq"
whisper_options = "w"
monitor_filename=/var/spool/asterisk/monitor/${ORIG_EXTENSION}_${DEST_EXTENSION}_%h%i%s_${UNIQUEID}_${FOP2CONTEXT}
monitor_format=gsm
monitor_mix=true
monitor_exec=/usr/local/fop2/recording_fop2.pl
voicemail_path=/var/spool/asterisk/voicemail
save_chat_log=1
#exec autoconfig-users.sh

the output from running /usr/local/fop2/autoconfig-users.sh has been attached to this post as FILENAME: autoconfig-user.sh-OUTPUT (to cut down on length I snipped all users except my admin user as I'm specifically concerned with admin right now)

my /usr/local/fop2/autobuttons.cfg file ::

#exec autoconfig-buttons.sh

the following is the output from running /usr/local/fop2/autoconfig-buttons.sh (snipped to display just my admin user) ::

[trix fop2]# ./autoconfig-buttons.sh
 ---------------------- SNIP ----------------------
[SIP/118]
type=extension
extension=118
label=Admin User
mailbox=118@default
context=from-internal
privacy=none
queuechannel=Local/118@from-queue/n|Penalty=0|MemberName=Admin User|StateInterface=SIP/118
extenvoicemail=*118@from-internal
queuecontext=from-queue
 ---------------------- SNIP ----------------------

where am I going wrong?! what could I be doing incorrectly? I have yet to see anyone post a VALID configuration that I can compare against, so I am at a loss with what my configs SHOULD look like. is there a virtual machine with FOP2 up and running properly with voicemail explorer so one could easily test/compare configs against? I believe that would help your users greatly

any assistance is greatly appreciated!

trixboxuser

PS: if there is anything else you would like to see configuration wise, I am happy to post. I really want to get voicemail explorer running properly, so I will do whatever it takes to get this up 'n running

nicolas

The only thing that pops up right away is that you have the same voicemail in different formats? Not sure if I have seen that before. In /var/www/html/fop2/js/presence.js you can specify the format you want for voicemail files.

Another thing that I remember is that trixbox has a patched asterisk with a bug, that improperly filters AMI UserEvents unless you set the userevent permission in manager.conf (if I recall correctly, as its been a long while since I looked at trixbox). Even if you have all in read/write, you still need to pass the userevent permission.

Try to catch me on the live help and we can review the fop2_server log and manager permissions, to see if UserEvents are properly being accepted/broadcasted , as those are *key* for voicemail explorer.

Best regards,

trixboxuser

Thanks much for the assistance! this was EXACTLY the issue, that bug turned out to influence alot more then just VoiceMail Explorer I found.
Again, thanks for the help it straightened everything out!

Just so other trixbox users are aware, what I did to fix this issue was to edit /etc/asterisk/manager.conf and added 'read=all' and 'write=all' to [Admin] section. After a reload, all is well!