Transfer from dialpad only supervised
When my operator wants to transfer a call to a number, that doesn't appear as a button on the panel, she uses the dialpad.
She enters the number and then presses enter.
This transfer is always a supervised transfer and it would be more convenient for her if it was a blind transfer. Is there any way to change that?
It can be inconvenient having to wait for the called party to pick up and then manually hanging up before she can proceed with other calls.
In fact, it would be best if she was able to choose whatever transfer type she wanted to make.
The same is true with a transfer to an external number via the transfer to mobile icon.
She enters the number and then presses enter.
This transfer is always a supervised transfer and it would be more convenient for her if it was a blind transfer. Is there any way to change that?
It can be inconvenient having to wait for the called party to pick up and then manually hanging up before she can proceed with other calls.
In fact, it would be best if she was able to choose whatever transfer type she wanted to make.
The same is true with a transfer to an external number via the transfer to mobile icon.
Comments
supervised_transfer=0
blind_transfer=1
That way all transfers in FOP2 will be blind and not supervised, except for the supervised transfer button. There is no way to chose that dynamically.