Whisper doesn't work properly
Hello.
I have a problem with whisper on FOP2.
We have :
- Client.
- Operator (Speaking with Client).
- Supervisor (Listen the operator and whisper).
When operator speaking with client and Supervisor listen him and try to whisper, on line is noise. Client and Operator hear only noise.
Which is the problem? Maybe early was same situation?
Thanks in advance.
I have a problem with whisper on FOP2.
We have :
- Client.
- Operator (Speaking with Client).
- Supervisor (Listen the operator and whisper).
When operator speaking with client and Supervisor listen him and try to whisper, on line is noise. Client and Operator hear only noise.
Which is the problem? Maybe early was same situation?
Thanks in advance.
Comments
FOP2 does not process audio, it just launches an Asterisk command. From your description, it seems a problem with ChanSpy, in that case there is nothing to do to fix it from within FOP2. If the action that is sent by FOP2 to asterisk is incorrect, usually whisper won't work at all or your phone won't ring (that might be because of a delimiter problem as asterisk 1.4 used pipe "|" and newer versions use commas ",". That can be fixed by setting the appropiate setting (force_parameter_delimiter) in fop2.cfg. But from your description I think that is not the problem, but something with transcoding or timing inside Asterisk.
Best regards,
Now I know in which direction I need to work.