Forward icon w/garbage characters on button

fonewizfonewiz
in Support
On some of the buttons I see a blue arrow pointing to the right. I hold my mouse over the icon and it shows a forwarding number. So, this would lead me to believe the blue arrow is a forwarding indicator. I have one user that is complaining that their phone keeps going directly to voicemail and I think I solved that issue but... I find it odd that this user has a blue forwarding arrow on his button in FOP2 but when I hold my mouse over the button is shows garbage characters instead of a forwarding number. I have checked in FreePBX under the user area and there is no forward set, I even tried setting a forward, then taking the forward off. There are no follow me settings for this user, there is no forward set anywhere that I am aware of. Why does this user have a forwarding indicator with garbage characters on his button? Thanks.

Comments

  • nicolasnicolas
    FOP2 reads the forward info from Asterisk DB entries with family "CF". FreePBX uses that entry to actually perform call forwarding.

    asterisk -rx "database show CF"

    Do you see output related to that extension? If so, and assuming that extension is number 1234, you can remove the entry with

    asterisk -rx "database del CF 1234"

    Best regards,
Sign In or Register to comment.

© Asternic Corp 2024