Info Icon not displaying
I have the fop2 up and running, the users are able to login and out of the queue, all seams to be working well.
I am unable to figure out how to get the info icon to show up next to the voicemail envelope.
as defined in the user manual:
Is this a setting that i am missing. (all other aspects seam to work well, the agent can login, pause, logout, unpause)
The user can hangup, blind transfer, attended transfer, record, transfer to vmail etc)
The button config is as follows
Any pointers on what to look for in the debug, or what setting i may be missing would be much appreciated.
~ron
I am unable to figure out how to get the info icon to show up next to the voicemail envelope.
as defined in the user manual:
Information Icon
This icon will show if the extension is paused showing a clock (for queue members). If the extension is engaged in a call that came from a queue, it will display an info icon that will show the queue from where the call came from when you mouse over it.
Is this a setting that i am missing. (all other aspects seam to work well, the agent can login, pause, logout, unpause)
The user can hangup, blind transfer, attended transfer, record, transfer to vmail etc)
The button config is as follows
[SIP/99130]
Label=Ronald Hartmann
emailaddress=rhartmann@myemail.com
Extension=2004
Context=from-internal-unrestricted
type=extension
group=sales
Mailbox=2004@device
extenvoicemail=*2004@from-internal
queuechannel=Local/2004@ext-agents|Penalty=0|MemberName=|StateInterface=HINT:2004@ext-local
channel=SIP/99148
channel=SIP/99229
channel=SIP/99012
channel=SIP/99072
Any pointers on what to look for in the debug, or what setting i may be missing would be much appreciated.
~ron
Comments
When we replicate this same procedure, the Info Icon Shows up and just states Paused.
I think it may be due to manager command on my version does not have the "Reason" field
I will edit the app_queue.c today and backport this , and see if that resolves the issue, more to come on that front.
I do still have an issue where the info icon is not displaying when a call is offered to the agent. The agent can see the call and is able to answer the call and the Agent under the Queuelisting shows them on a call so all of that works, its just that the info button does not pop up as shown in the screen cast. https://youtu.be/AQKmpDCdSkc?t=168
Again any assistance is appreciated.
~ron
I am still unable to get the Info Icon to show up once the Agent takes a queue call. I assume it something to do with a context etc.
If anyone knows what the "Event Block" is that the Info Icon is looking for on conneting an agent with a call, it would allow me to resolve that last item.
~ron
eventwhencalled=yes
To your queues.conf entry for every queue. Only then you will see the info icon showing the queue when an agent is connected to a queue call.
Best regards,