Channel is blank when originate call

tommy

When we originate a call using FOP we see the following messages being sent to Asterisk:

Event: Newchannel
Privilege: call,all
Channel:
State: Down
CallerIDNum: <unknown>
CallerIDName: <unknown>
Uniqueid: 1272507292.5375

Event: OriginateResponse
Privilege: call,all
Response: Failure
Channel: USER/1595
Context: from-internal
Exten: 1598
Reason: 0
Uniqueid: <null>
CallerID: 1595
CallerIDNum: 1595
CallerIDName: YC

The channel is blank

vi buttons.cfg

[USER/1595]
type=extension

extension=1595
label=YC
mailbox=1595@default
context=from-internal
queuecontext=from-internal
extenvoicemail=*1595@from-internal

[USER/1598]
type=extension

extension=1598
label=Wize
mailbox=1598@default
context=from-internal
queuecontext=from-internal
extenvoicemail=*1598@from-internal

CLI>>show hints
1598@ext-local : SIP/0026998D23381 State:Idle Watchers 0
1595@ext-local : SIP/000B820AF782&SIP State:Idle Watchers 1

Any suggestions would be appreciated.

nicolas

USER/XXXX are not valid channels. Are you using FreePBX user and device mode? Are you using the automatic configuration scripts?

tommy

Yes we are using FreePBX user and device mode? Yes we are using the automatic configuration scripts.

Thanks

nicolas

Hi Tommy,

I forgot to ask.. how are you originating the call? dial box? clicking a button and click on "dial" ?

tommy

The button color is green, but I click the button and dial. nothing will happen.

I can make call between two extension without the FOP2.

Please help me with that.

Thanks

nicolas

ok,, so you click the destination and dial... have you tried typing a number in the dial box and hit enter ?

Edit: by the way, I am in the live help, try to catch me there so we can work this out.

tommy

I tried typing a number in the dial box and hit enter, but still nothing happen

tommy

The message is same:

Event: Newchannel
Privilege: call,all
Channel:
State: Down
CallerIDNum: <unknown>
CallerIDName: <unknown>
Uniqueid: 1272578450.5394

Event: OriginateResponse
Privilege: call,all
Response: Failure
Channel: USER/1595
Context: from-internal
Exten: 1598
Reason: 0
Uniqueid: <null>
CallerID: 1595
CallerIDNum: 1595
CallerIDName: 1595