who pauses

fmorocho

Is there a command or a way for me to find out who is pausing agents. Currently we have a situation where some agents pause to take a break but all of a sudden they become un paused. We want to know if it is another user that is un pausing them or if it is a system issue. Thank you.

Fraser

You can enable logging using this: http://members.asternic.biz/knowledge_base/enabling-audit-logs-in-fop2

And then you will see in the following file who is preforming the pause action:
/var/log/fop2_audit.log

Fraser.