Change incoming call notification based on which queue is being called

krooncokroonco
in Support

Panel version 2.31.30

Hello,
Our client has an emergency queue that they would like to monitor in the FOP2 panel together with another queue. I would like to know whether it is possible to change the “Incoming call notification” based on which queue is being called. For example:

Caller calls Queue A: Standard notification
Caller calls Emergency queue : Notification changes (different color, different sound, etc).

If this is possible, I would like to know where I can change this. If not, perhaps a nice feature for the future?

Sign In or Register to comment.

© Asternic Corp 2024