Fop voicemail envelope play button not working.

Hi I am new to the PBX world and was wondering if someone could help me troubleshoot an issue with voicemails in Fop2. Whenever I click the envelope icon and try to play voicemails nothing happens when pressing the play button. I've searched this site for an answer but the previous posts did not have detailed information about solutions. Any assistance with this is greatly appreciated. I've tried in different browsers and also tried updating java but think it might have to do with a config file on our server. I've also checked to make sure the file path to voicemails was correct in our fop2.cfg. If you need more details from me please let me know.

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