Change Password - Plugin not working

I'VE already tried contacting support via live chat mutliple times but never got an answer.
We are operating two PBX-servers for us and another company. Our server runs FreePBX, the other PBXact, both using FOP2 and similar/same config at PBX and FOP2. The FOP2 at the other company works fine, changing password as a user is possible. At the FreePBX system we do always get "Bad credentials" error when trying to change the password.
I haven't found any solution yet, even at the FOP2 Forum there's only one post about that problem which was never solved.


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