extensions are displayed as logged in by default

tauon01

Hi All,

I just upgraded to 2.20 and it's great, especially the queue stats.

My problem is that all the agents are showing up as active in their queue when they are not logged in(Static agents). We have to log in and then out to get the buttons grayed out. Restarting fop2 resets their status back to active.
I am using FreePBX 2.8, Asterisk 1.8.1 and CentOS 5.5, Could this be a configuration issue on our end?

Here are some things taken from a -X 511 debug:

127.0.0.1       <- Event: QueueMember
127.0.0.1       <- Queue: 0000008
127.0.0.1       <- Name: Connie
127.0.0.1       <- Location: Local/3102@from-queue/n
127.0.0.1       <- Membership: static
127.0.0.1       <- Penalty: 1
127.0.0.1       <- CallsTaken: 0
127.0.0.1       <- LastCall: 0
127.0.0.1       <- Status: 1
127.0.0.1       <- Paused: 0
127.0.0.1       <- Server: 0

** MAIN AMI event received...
** MAIN There's an 'Event' in the event block
** MAIN Event detected block_count = 1 (Event: QueueMember)
** MAIN There are 1 blocks for processing
** MAIN Answer block cleared

It looks like the status is set to 1 for all extensions.

Thanks!
John

nicolas

Hello,

Queue members status is different from the device status, a queue member is a queue member and it does not care about the real device status. If you have a static queue member, it is "static":that means always logged. You should switch to dynamic members or use agent channels if you want to "login" and "logout" agents.