Queue members

blanka

Hello everyone,

In our configuration, we have queue members defined as Local/xxxx@some-asterisk-context/n.

FOP2 is displaying the correctly, but with the @some-asterisk-context details.

Is it possible to either display the member name or only the xxxx part ?

Damien

nicolas

Yes, set

queuecontext=some-asterisk-context

on every extension.

Best regards,

blanka

Hi again,

That works, but the problem is that the same agent is in different queues with a queuecontext depending on the queue itself.

For example, 901@through-queue-71 and 901@through-queue-72

Is there something to do ?

Thanks,

Damien

nicolas

Sorry, it will not work. You can have just one queue context.

But if you use the membername setting for the queue member, I think the queue will display the name instead of the local channel, you might want to try.

blanka

Hi,

membername for statically configured members ?

Where should I specify that ?

Thanks,

Damien

nicolas

You specify that in the member line in /etc/asterisk/queues.conf

member=Local/201@from-queue/n,0,John,SIP/201

blanka

I ignored that setting even existed.

Thanks for the tip !

I have another (silly) question: the Pickup action does not appear when I click on a waiting call. How to add pickup right for a queue ?

Damien

nicolas

pickup right is for the user logged, I think that having pickup permission will let you pick calls up from queues/trunks/park, etc.

blanka

It works, thanks a lot for the very efficient help !

Damien