Queue agent status updates

tasteywheat

On the dev box I setup, I initially had issues getting the agent to update successfully on logon/off. Now that I'm setting up the production systems I cannot seem to resolve the issue. Previously, it required modifying the user_login_out.agi as per the post [url:3nci2ste]http://www.fop2.com/forum/View Post 129[/url:3nci2ste]. Didn't help this time.

FOP2.20 final
FreePBX 2.9.0.7
Asterisk 1.8.3.3
Debian squeeze

Running fop2 in debug (./fop2_server -X 15), I do see the user events that, I believe, should be updating the client.

127.0.0.1       <- Event: UserEvent
127.0.0.1       <- Privilege: user,all
127.0.0.1       <- UserEvent: UserDeviceRemoved|Data: 219
127.0.0.1       <- 3219
127.0.0.1       <- Server: 0


127.0.0.1       <- Event: UserEvent
127.0.0.1       <- Privilege: user,all
127.0.0.1       <- UserEvent: UserDeviceAdded|Data: 219
127.0.0.1       <- 3219
127.0.0.1       <- Server: 0

Any help would be great.
Thanks

nicolas

Hi,

Running fop2 in debug (./fop2_server -X 15), I do see the user events that, I believe, should be updating the client.

127.0.0.1       <- Event: UserEvent
127.0.0.1       <- Privilege: user,all
127.0.0.1       <- UserEvent: UserDeviceRemoved|Data: 219
127.0.0.1       <- 3219
127.0.0.1       <- Server: 0

Any help would be great.
Thanks

The event is not correct, your user_login_out.agi is broken, The correct output from the event should be:

127.0.0.1       <- Event: UserEvent
127.0.0.1       <- Privilege: user,all
127.0.0.1       <- UserEvent: UserDeviceRemoved
127.0.0.1       <- Data: 219,3219
127.0.0.1       <- Server: 0

Previously, it required modifying the user_login_out.agi as per the post [url:36smhqro]http://www.fop2.com/forum/View Post 129[/url:36smhqro]. Didn't help this time.

I would try with the user_login_out.agi script you had on the other server (backup your current one just in case). But that .agi is still broken. I think it does not work for asterisk 1.8. That should be reported to FreePBX. It is a FreePBX bug.

tasteywheat

Yes, I had to try a few variations with the user_login_out.agi to get the data formatted correctly for fop2. It seems that under this version of freePBX, the line for asterisk 1.6.0 is correct.

//if(version_compare(get_var("ASTVERSION"), "1.6.1", "ge")) {
//      $user_event_body = "\"UserDeviceAdded|Data: {$user}\\,{$device}\"";
//} else if(version_compare(get_var("ASTVERSION"), "1.6.0", "ge")) {
//      $user_event_body = "UserDeviceAdded,\"Data: {$user}\\\\,{$device}\"";
//} else {
//      $user_event_body = "\"UserDeviceAdded|Data: {$user},{$device}\"";
//}
$user_event_body = "UserDeviceAdded,\"Data: {$user}\\\\,{$device}\"";

...

//if(version_compare(get_var("ASTVERSION"), "1.6.1", "ge")) {
//     $user_event_body = "\"UserDeviceRemoved|Data: {$current_user}\\,{$device}\"";
//} else if(version_compare(get_var("ASTVERSION"), "1.6.0", "ge")) {
//     $user_event_body = "UserDeviceRemoved,\"Data: {$current_user}\\\\,{$device}\"";
//} else {
//     $user_event_body = "\"UserDeviceRemoved|Data: {$current_user},{$device}\"";
//}
$user_event_body = "UserDeviceRemoved,\"Data: {$current_user}\\\\,{$device}\"";

Now I just have to remember to replicate this change for any core FreePBX updates.

Thanks Nicolás.

londony

Sorry to wake such an old post but I'm having this problem and haven't been able to solve it.
I have Elastix 2.5 and FOP 2.28. When using Users and Devices, when I login, most of the time (but not all) the extension that was on the device continues to show it's in a call to *11 and continues to look as thought connected, and when I logoff, the state of the user appears as though still logged in and the *12 call still active (forever).
The event I see in debug mode looks correct:
127.0.0.1 <- Event: UserEvent
127.0.0.1 <- Privilege: user,all
127.0.0.1 <- UserEvent: UserDeviceRemoved
127.0.0.1 <- Uniqueid: 1580380014.8496411
127.0.0.1 <- Data: 51133,44444

Which event is it looking at?

I noticed the hangup event is usually right before it notifies the browser and the AccountCode is missing and the CallerIdNum is the new user on the device:
127.0.0.1 <- Event: Hangup 127.0.0.1 <- Privilege: call,all 127.0.0.1 <- Channel: SIP/44444-00237eb8 127.0.0.1 <- Uniqueid: 1580379756.8495839 127.0.0.1 <- CallerIDNum: 44444 127.0.0.1 <- CallerIDName: device 127.0.0.1 <- ConnectedLineNum: <unknown>
127.0.0.1 <- ConnectedLineName: <unknown>
127.0.0.1 <- AccountCode:
127.0.0.1 <- Cause: 16
127.0.0.1 <- Cause-txt: Normal Clearing
Any ideas?