Multi server call pickup and remote extension updates

kbedfordkbedford
in Support
Hi all,

I have three Asterisk/Freepbx servers that I'm trying monitor with Fop2

I'm not using the automated scrips as there are only 14 users across the whole system but they are spread across the country (Australia)

My major issues is that call pickup from a queue for non agents does not work from remote sites
From a debug session it appears that fop2 is trying to pick up the right channel on the wrong server and therefore
failing. I've updated to the latest beta release since and now transfer to external / cell phone numbers is broken.

Also the remote server button status is either slow or fails to update extension status particularly ringing. Refreshing the browser helps but is not really a solution.

Can anyone shed any light on these issues please?

sample button config for extension

[SIP/207]
type=extension
extension=207
label=Test
mailbox=207@default
context=from-internal
queuecontext=from-internal
extenvoicemail=*207@default
external=042XXXXXXX
group=Sydney
server=0

extract from log

** MAIN AMI event received...
** MAIN Processing command received from flash clients...

192.168.11.81 <= <msg data="20|pickupActive|IAX2/ftel-12961|ce1a1a2f60d28fc4f81ed27601238cc3" />^M

-- PROCESS_FLASH_COMMAND origen 20 accion pickupActive destino IAX2/ftel-12961

-- PROCESS_FLASH_COMMAND password ce1a1a2f60d28fc4f81ed27601238cc3

VALIDAR USUARIO 305

VALIDAR USUARIO 305 OK con clave regular (192.168.11.81)

Validation ok, have all permissions

It's blessed into class Extension

PICKUP origin SIP/305 is defined!!!

192.168.11.2 -> Action: Redirect
192.168.11.2 -> Channel: IAX2/ftel-12961
192.168.11.2 -> Exten: 305
192.168.11.2 -> Context: from-internal
192.168.11.2 -> Priority: 1
192.168.11.2 -> Async: True

** MAIN AMI event received...
** MAIN Processing command received from flash clients...

192.168.11.83 <= <msg data="1|ping||" />^M

-- PROCESS_FLASH_COMMAND origen 1 accion ping destino

-- PROCESS_FLASH_COMMAND password

Cannot send command to (unauthenticated or connection failed)

192.168.11.83 => { 'btn': '0', 'cmd': 'pong', 'data': '0', 'slot': '' }

** MAIN End of block from 192.168.11.2

192.168.11.2 <- Response: Error
192.168.11.2 <- Message: Channel does not exist: IAX2/ftel-12961
192.168.11.2 <- Server: 1

** MAIN AMI event received...
** MAIN No 'Event' nor 'End'. Erasing block...

Comments

  • nicolasnicolas
    Hi,

    2.21 beta fixes the remote server pickup issue. About the failure to update status from remote servers, the most probable cause is that AMI is being disconnected due to a slow/lagged link. You can try to increase the writetimeout for the manager user in your manager.conf file in the remote servers, or play with event filters to reduce the traffic.

    check the announcement forum for download links for the 2.21 beta if you want to try the remote server pickup.

    Best regards,
  • kbedfordkbedford
    Thanks for the prompt response Nicolas,

    I have installed the 2.21 beta and now the transfer to Mobile button that use to work results in the call being disconnected.

    I'll stick with 2.21 since the feature I most need is in that version.

    I was wondering if I needed to set
    originatechannel and or queuecontext for things to work properly particulary with the extensions on remote servers?

    I'm using Freepbx 2.8.1.4

    Now to implement the suggestions and I'll post the results.

    Thanks again

    Kevin
  • nicolasnicolas
    You should set originatechannel for multi server setups to be Local/xxxx in any version. I would like to know if you have the external numbers set up in fop2admin fop2 buttons page, and if the call disconnnects always? Perhaps is a misconfiguration somewhere.. The final fop2admin 1.2.6 will remove the queuechannel directive from fop2buttons and will (try) to deduce all those settings from the FreePBX configuration.
  • kbedfordkbedford
    Because I have three servers that I want to display in one instance of FOP2 I'm not using the the FreePbx plug in to do
    the configuration. I'm just using a buttonfile and have the users defined in fop2.cfg.

    I have the external numbers defined as external=xxxxxxx in each button definition the xxxxx being the users mobile number
    once dialed each server routes the specific mobile number to a gsm gateway.

    I'll set up the Originate channel and advise what happens.

    Cheers

    Kevin
  • nicolasnicolas
    You might need to specify the correct context to external then:

    external=xxxxxxx@context-for-your-gsm-gateway
  • kbedfordkbedford
    remote call pickup still doesn't work on 2.21 as it still tries to use the wrong server

    ** MAIN AMI event received...
    ** MAIN Processing command received from flash clients...

    192.168.4.95 <= <msg data="23|pickupActive|SIP/topex-00000591|b0b6066b7798a2f1451e63e5d6beb4fd" />^M

    -- PROCESS_FLASH_COMMAND origen 23 accion pickupActive destino SIP/topex-00000591 password b0b6066b7798a2f1451e63e5d6beb4fd

    VALIDAR USUARIO 803

    VALIDAR USUARIO 803 OK con clave regular (192.168.4.95)

    Validation ok, have all permissions for all buttons (0) 23

    It's blessed into class Extension

    PICKUP origin SIP/803 is defined!!!

    192.168.4.2 -> Action: Redirect
    192.168.4.2 -> Channel: SIP/topex-00000591
    192.168.4.2 -> Exten: 803
    192.168.4.2 -> Context: from-internal
    192.168.4.2 -> Priority: 1
    192.168.4.2 -> Async: True

    ** MAIN End of block from 192.168.4.2

    192.168.4.2 <- Response: Error
    192.168.4.2 <- Message: Channel does not exist: SIP/topex-00000591
    192.168.4.2 <- Server: 2

    ** MAIN AMI event received...
    ** MAIN No 'Event' nor 'End'. Erasing block...
    ** MAIN End of block from localhost
  • kbedfordkbedford
    Transfer to external fails apparently due to no value as the extension to redirect to

    192.168.4.100 <= <msg data="22|xferxternal|15|b35a0f663b73caaa4bd1061d80f3d7f5" />^M

    -- PROCESS_FLASH_COMMAND origen 22 accion xferxternal destino 15 password b35a0f663b73caaa4bd1061d80f3d7f5

    VALIDAR USUARIO 800

    VALIDAR USUARIO 800 OK con clave regular (192.168.4.100)

    Validation ok, have all permissions for all buttons (0) 15

    ATXFER a extension destino is (SIP/801-00000334) standard Redirect

    192.168.4.2 -> Action: Redirect
    192.168.4.2 -> Channel: SIP/801-00000334
    192.168.4.2 -> Exten:
    192.168.4.2 -> Context: from-internal
    192.168.4.2 -> Priority: 1
    192.168.4.2 -> Async: True

    ** MAIN End of block from 192.168.4.2

    192.168.4.2 <- Response: Success
    192.168.4.2 <- Message: Redirect successful
    192.168.4.2 <- Server: 2

    ** MAIN AMI event received...
    ** MAIN No 'Event' nor 'End'. Erasing block...
    ** MAIN End of block from 192.168.4.2

    192.168.4.2 <- Event: Unlink
    192.168.4.2 <- Privilege: call,all
    192.168.4.2 <- Channel1: SIP/801-00000334
    192.168.4.2 <- Channel2: SIP/800-00000335
    192.168.4.2 <- Uniqueid1: 1310078199.1829
    192.168.4.2 <- Uniqueid2: 1310078199.1830
    192.168.4.2 <- CallerID1: 801
    192.168.4.2 <- CallerID2: 800
    192.168.4.2 <- Server: 2

    ** MAIN AMI event received...
    ** MAIN There's an 'Event' in the event block
    ** MAIN Event detected block_count = 1 (Event: Unlink)

    Sample of current button config

    [SIP/207]
    type=extension
    extension=207
    label=Test
    mailbox=207@default
    context=from-internal
    queuecontext=from-internal
    extenvoicemail=*207@default
    external=0425700227@from-internal
    originatechannel=Local/207@from-internal
    group=Sydney
    server=0

    Please advise if there is any more information that would be useful?

    I'm going to go back to 2.20 to see if transfer to mobiles works again.

    Cheers

    Kevin
  • nicolasnicolas
    Are you specifying the correct server in the Button configuración for remote buttons:?
  • kbedfordkbedford
    Thanks for the rapid response,

    As long as the server numbering starts at 0 I am see sample extract from configs
    There is a vpn connection between all three servers thus the local addressing

    [SIP/207]
    type=extension
    extension=207
    label=Test
    mailbox=207@default
    context=from-internal
    queuecontext=from-internal
    extenvoicemail=*207@default
    external=0425700227@from-internal
    originatechannel=Local/207@from-internal
    group=Sydney
    server=0


    ;Melbourne Extensions

    [SIP/300]
    type=extension
    extension=300
    label=Jeff
    mailbox=300@default
    context=from-internal
    queuecontext=from-internal
    extenvoicemail=*300@default
    external=040333xxxx@from-internal
    originatechannel=Local/300@from-internal
    group=Melbourne
    server=1

    [SIP/301]
    type=extension
    extension=301
    label=Chris
    mailbox=301@default
    context=from-internal
    queuecontext=from-internal
    extenvoicemail=*301@default
    external=043150xxxx@from-internal
    originatechannel=Local/301@from-internal
    group=Melbourne
    server=1

    [general]
    ; AMI definitions
    ;Local server Sydney
    manager_host=localhost
    manager_port=5038
    manager_user=admin
    manager_secret=amp111
    ;event_mask=agent,call,command,system,user,dialplan

    ; Melbourne Server
    manager_host = 192.168.11.2
    manager_port = 5038
    manager_user = admin
    manager_secret = amp111
    ;event_mask=agent,call,command,system,user,dialplan

    ; Adelaide Server
    manager_host = 192.168.4.2
    manager_port = 5038
    manager_user = admin
    manager_secret = amp111
    ;event_mask=agent,call,command,system,user,dialplan
  • nicolasnicolas
    I have just noticed that you are picking up an active call, not doing a ringing call pickup. From where are you doing the pickup action? Try to use the pickup button in the action toolbar for a ringing call on another server and let me know if that works.
  • kbedfordkbedford
    I will do,

    At the moment I've gone back to 2.20 and transfer to external numbers works again.

    I've been trying to pickup calls directly from a queue as the queue status updates much faster than the remote extensions
    in fact some never show ringing as the call is answered before the update occurs.

    Indeed the remote site that really needs the call pickup normally would not have any phones in the queue to ring thus
    no ringing phone to pick up.

    I will change this for the purpose of the test though.

    Cheers

    Kevin
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