Can't Listen In

silas2

Asterisk 1.8, fop2.
I’ve put spyoptions=4 in appropriate button in buttons.cfg
+ permissions set to ‘all’ for the user entry in fop2.cfg ( I don’t know if this is granting the same permission twice)
+ I’ve put force_parameter_delimiter="," spy_options="4" in fop2.cfg
+ read = system,call,command,agent,user,originate
write = system,call,command,agent,user,originate in Asterisk manager.conf,
but sill no listen in!!!
What else to try?

nicolas

As far as I know, "4" is not a valid option for chanspy. Leave the default value or leave it empty and try again.

What are you trying to achieve?

silas2

I'm just trying to listen in to ongoing call.
Ok, I realise I was misreading the help, I've switched back to spy_options="bq", I'm still unable to listen in.
Any other suggestions?

silas2

I can hangup the call, so I guess the permissions are getting thru ok, maybe(?)

nicolas

Hi,

AMI permissions needed to hangup calls are not the same that for performing other actions. In /etc/asterisk/manager.conf try setting "all" both in the read/write lines.

It will help if you tell us what happens when you try to listen to a call.. does your phone ring? it does nothing at all?

Remember also that if you set privacy for a button, it will not be possible to listen to their calls, so be sure the target extension does not have privacy set.

Best regards,

silas2

I haven't set any privacy options for the buttons, I guess the default is off?
I have set the manager.conf to
read= all
write=all
The phone listening in is not receiving any incoming call event. Could it be the extensions.conf/dialplan, I haven't done anything to enable that for listening in?

nicolas

Did you configure buttons by hand? How? A button misconfiguration could cause that issue too... for example, lack of correct extension and context data for the buttons.

silas2

It is (buttons.cfg) generated by code, but the code was written by hand so it may still be wrong!
They are a minimum, e.g.

[SIP/107]
type=extension
extension=107
context=TeamMember
label=Pauline Ford

And the calls are going thru ok, and they light up fop2 buttons ok, so you would think the buttons.cfg is matching the sip.conf.
Do I really not need a dialplan/extenstion.conf entry for the listen in?

silas2

Thanks Nicolas, it was my fault, there was no dialplan set up incoming calls for the listening phone, whoops! It is getting an incoming/listening call now. (I'm an Asterisk newbie).