Can't add user in queues

[Dylan]

Hello,
When I click on a user --> ADD TO --> SUPPORT , nothing is happening.
The user is not add to the queue.

I see that in the log file :
XXX.XX.XXX.XX <- Response: Error
XXX.XX.XXX.XX <- Message: Unable to add interface to queue: No such queue

However my queue is created on my asterisk server and have members:
SUPPORT has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:8, SL:0.0% within 0s
Members:
SIP/2999 (ringinuse enabled) (Unavailable) has taken no calls yet
SIP/2403 (ringinuse enabled) (Not in use) has taken no calls yet
SIP/2100 (ringinuse enabled) (Not in use) has taken no calls yet
SIP/2845 (ringinuse enabled) (Unavailable) has taken no calls yet
SIP/2926 (ringinuse enabled) (Unavailable) has taken no calls yet
SIP/2101 (ringinuse enabled) (Unavailable) has taken no calls yet
SIP/2650 (ringinuse enabled) (Not in use) has taken no calls yet
SIP/2361 (ringinuse enabled) (Unavailable) has taken no calls yet
SIP/2102 (ringinuse enabled) (Unavailable) has taken no calls yet
SIP/2998 (ringinuse enabled) (Unavailable) has taken no calls yet
SIP/2193 (ringinuse enabled) (Not in use) has taken no calls yet
No Callers

---

So when a call comes to the queue SUPPORT, the extensions rings but the call does not appear in the queue.

The button is also created in FOP2
https://www.casimages.com/i/191211114105334365.png.html

I'm using FOP2 Version 2.31.27 in lite Version before purchase a licence.
My fop2 server is remotely connected to my asterisk server. Asterisk is in version 14.5.0, in backend i'm using Wazo 17.10.

Thanks for your help

[Dylan]

Hi,
It was a bad configuration of the queue button in /usr/local/fop2/buttons_custom.cfg :

Before :
[QUEUE/4000]
type=queue
extension=4000
context=default
label=SUPPORT

After :
[QUEUE/SUPPORT]
type=queue
extension=4000
context=default
label=SUPPORT