Conference mute icon color when muted by admin should change

[gene778]

I have recently had conferences with more than 40 participants that enter the conference as muted which shows a red icon on the panel next to their number. If a caller unmutes and then the operato panel mutes them it turns red again. But with many people on the line, how do you remember which red muted button was a result of the admin and not the participant? If a person is muted by admin on the panel, only the panel can unmute them.

If several people out of the 40 unmute themselves and the panel operater quickly mutes what he thinks are the guilty noisy parties, there is no difference in the color of the icon that was muted by the admin or by the participant himself.

Is there a way to make the icon different if the person if muted by the panel operator? That way you would know who is controlling the mute. If a person tries to unmute his phone, it will not be unmuted by their own hitting of *1. They have to count on the admin at the panel giving permission to talk, ie unmuting the phone.

Thanks for your work and this program,
Gene778

[nicolas]

Not sure if I understand your problem exactly... however, mute events are just mute events. There is no way to find out who muted or how it was muted. We just receive a mute event. So, it is not possible to find out if was an admin or an user.

To make things worst, the new confbridge does not even send any mute status on participants over AMI. As the next version will support confbridge, it will be partially working regarding mute states becaue the AMI events are not verbose enough.

Best regards,