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  3. Speed Dial - Transfer

Speed Dial - Transfer

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  • T
    T
    tomwer
    wrote on last edited by
    #1

    Hi All,

    We recently purchased the speed dial plugin however we'd like it to work in a particular way, and we're unsure how to do this.

    If we have an established call with a customer of ours and want to transfer the call to extension 000 for example we would normally transfer on the phone to 000, advise the transfer recipient who the customer is and then hit transfer.

    How can we do this using the speed dial plugin?

    1 Reply Last reply
    0
    • N
      N
      nicolas
      wrote on last edited by
      #2

      Try clicking the speed dial target and then click the "supervised transfer" action in the top toolbar.

      1 Reply Last reply
      0
      • T
        T
        tomwer
        wrote on last edited by
        #3

        @admin OK I will try this now.

        1 Reply Last reply
        0
        • E
          E
          efernandez
          wrote on last edited by
          #4

          Hi.
          @tomwer does it work for you?

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          0
          • M
            M
            Menasexton1
            wrote on last edited by
            #5

            I have tried to do a supervised transfer and call rings back to another available ext, instead to the external number in the dial box . anyone know how to fix this?

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            0

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