[list:17huc0x9]Request for at least 3 phone fields to handle local extension, cell, and home.[/list:u:17huc0x9]
[list:17huc0x9]Request for a notes field that would display on an inbound call to aid in call handling - Only the top portion of the notes need display on an inbound pop-up, but the actual record length would ideally allow longish entries for multiple dated entries[/list:u:17huc0x9]
I'm thinking of the notes interface in Spiceworks where it's a scrolling free form text area. Clicking edit link above the note area inserts the date/time at the top of the note area.
This would facilitate a shared reception desk to be able to make notes on frequent callers, both as a notification, and historical logging area. It's a simple task where CRM integration to solve would be overkill.