Great product, but sure would like to have added sort by name. With a lot of extensions, it would be easier for new or temporary agents to look up and see if "Jill" was on line to transfer the call to without having to type her name in the filter. This becomes usefull when a large display monitor is in the call center with all the extensions on it. (if all can fit on one screen)
S
SysEng
@SysEng