Queue Agent Names

apace626apace626
in Support
Hello,

We recently switched from TrixBox to FreePBX and all is good (action buttons work now!), however, when the agents in the queue are logged in it displays (ext@from-queue) instead of the agents name like it use to, in the member list that is.

we are auto-configing the buttons...

any ideas?

Thanks in advance

Comments

  • nicolasnicolas
    Yes, freepbx 2.6 broke the queue member logic in fop2 by using a new context. It is fixed on the beta:

    http://www.fop2.com/downloads/fop2.tgz (centos 5, 32 bits), for other distros there are some other posts in this forum with the proper link/filename.

    Best regards,
  • ffenton01ffenton01
    I'm having this issue with static configuration and FreePBX 2.6 The download of fop2 is from the same link above, downloaded today 1-23-10.

    I still see <exten>@from-queue instead of the agent name.

    My custom button file includes the agent extensions.


    [QUEUE/2872]
    type=queue
    label=Central Dispatch
    entension=2872
    context=from-queue

    [SIP/2854]
    extension=2854
    context=from-internal-custom-02-2872
    label=Tina Stover
    type=extension

    [SIP/2878]
    extension=2878
    context=from-internal-custom-02-2872
    label=Cathy Willet
    type=extension

    Thanks in advance
  • nicolasnicolas
    [SIP/2854]
    extension=2854
    context=from-internal-custom-02-2872
    label=Tina Stover
    type=extension
    queuecontext=from-queue

    In the latest beta you will have to specify the context for the local queue members, for freepbx 2.6 is "from-queue".

    Best regards,
  • ffenton01ffenton01
    It is perfect now.

    Thanks!
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