FOP2 FOR USER & DEVICE
Halo FOP2,
I have question for u, about device & user for free sitting agent.
I have case :
Example :
Agent-A login from device : 101 -> user : adam
Agent-B login from device : 102 -> user : khoo
In FOP2 monitoring, i see :
[101] adam
[102] khoo
After a few days (example : tomorrow)
Agent-A login from device : 102 -> user : adam
Agent-B login from device : 101 -> user : khoo
In FOP2 monitoring, i still see:
[101] adam
[102] khoo
How can to make config fop2 monitoring dynamic, so in fop2 i will see:
[102] adam
[101] khoo
Thanks
I have question for u, about device & user for free sitting agent.
I have case :
Example :
Agent-A login from device : 101 -> user : adam
Agent-B login from device : 102 -> user : khoo
In FOP2 monitoring, i see :
[101] adam
[102] khoo
After a few days (example : tomorrow)
Agent-A login from device : 102 -> user : adam
Agent-B login from device : 101 -> user : khoo
In FOP2 monitoring, i still see:
[101] adam
[102] khoo
How can to make config fop2 monitoring dynamic, so in fop2 i will see:
[102] adam
[101] khoo
Thanks
Comments
1000 adam
1001 khoo
then user 1000 can log using device sip/100 or sip/101 or iax2/test
So you will dial extension 1000 and reach the correct person.
FOP2 supports user and device mode for FreePBX, and the button definitions are [USER/1000] and the device is derived from ASTDB entries.
There is also a hotdesk plugin for FOP2 that can perform a hotdesk scenario without the need to use user and device mode, but has quite a unique and specific setup and it is not documented. Where you can log into fop2 with your extension number, then you are presented with a box to select the station (device) and profile (queues you want to be logged in).
Best regards,