We use many of the options available for displaying the status of extensions and users, but all the good data presented with these options only shows up in the extension buttons, not in the queue details. In the image below, the pointer is hovered over the clock icon to show Paused status, but if I do the same over the clock icon in the queue window, I don't get any information.
When there are many many extensions, it is hard to see the status of all of your agents at a glance since you may have to do lots of scrolling. The Queue window compresses all that information nicely already, so it'd be a good place to replicate this information.
It'd be great to show Paused/unPaused status or Paused status with Reason (for agent wrap-up), as well as the status of the agent (available, out to lunch, meeting, etc) just as the extension buttons have it.
Thanks for considering!