Is it possible to create fop2 plugin which will allow to change agent's penalty in a particular queue? It is very useful feature allowing manual queue load balancing when needed.
I would be willing to pay for such plugin.
You can already do that without a specific plugin, you need to uncomment the proper section in /var/www/html/fop2/js/presence.js and define how you would like to name the panalties.
var queuePenalties = new Object();
queuePenalties['Low'] = 2;
queuePenalties['Medium'] = 1;
queuePenalties['High'] = 0;