Plugin request


Is it possible to create fop2 plugin which will allow to change agent's penalty in a particular queue? It is very useful feature allowing manual queue load balancing when needed.
I would be willing to pay for such plugin.


  • You can already do that without a specific plugin, you need to uncomment the proper section in /var/www/html/fop2/js/presence.js and define how you would like to name the panalties.

    var queuePenalties = new Object();
    queuePenalties = 2;
    queuePenalties = 1;
    queuePenalties = 0;
  • Thanks for info! I've somehow missed it in the official documentation.
    It seems logical to make it a part of settings menu in admin web-interface of fop2 like presence options and etc. Would make it a bit more user-friendly.

  • Hi Nicolas! What kind of permissions user have to have in order to use penalties function?

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