Plugin request

  1. 3 years ago

    Greetings!

    Is it possible to create fop2 plugin which will allow to change agent's penalty in a particular queue? It is very useful feature allowing manual queue load balancing when needed.
    I would be willing to pay for such plugin.

  2. admin

    12 Sep 2016 Administrator

    You can already do that without a specific plugin, you need to uncomment the proper section in /var/www/html/fop2/js/presence.js and define how you would like to name the panalties.

    var queuePenalties = new Object();
    queuePenalties['Low'] = 2;
    queuePenalties['Medium'] = 1;
    queuePenalties['High'] = 0;

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