Wallboard Average talk time and average waiting time

Hi on the Wallboard plug in I would like to get Average talk time and average waiting time.

Average talk time:
Currently I'm using this formula to get average talk time
<span class='number'>{@formula value="{TALKTIME}/{COMPLETED}"/}</span><br/>
which gives me talk time in seconds http://prntscr.com/dmre94 but I would like to display in this format HH:MM:SS

Average waiting time:
what should be the formula to be used?
I tried this {@forumula value="{WAITTIME|hhmmss}/{COMPLETED}"/}
and this {@forumula value="{WAITTIME|hhmmss}/{COMPLETED}"/}
but no luck.


  • Try using filters, something like:
    {@filter type="hhmmss"}{@formula value="{TALKTIME}/{COMPLETED}"/}{/filter}

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