Operator Transfer held call

vman · April 2013

Hello,
I wanted to know if it's possible for the operator to transfer a call that is on hold on that same operator extension without picking the call up. When I try it on my system, the button does nothing. If I pick up the call, it works fine.

I have blind transfer enabled and all permissions given to the operator. Thanks for any help that you can provide.

I'm running Asterisk 1.8 (PBXIAF) and the latest version of FOP2.

nicolas · April 2013

Hi,

Transfer will work only on active (not held calls). On FOP version 2.27 there is experimental support for drag&drop transfers, where you can select the call you want to transfer, held or not, from the line display.

vman · April 2013

Thank you very much for letting me know. I look forward to trying the drag and drop feature which would be an incredible upgrade should it end up being reliable. Thanks!

nicolas · April 2013

You can test it right now if you want

Edit /var/www/html/fop2/js/presence.js to enable drag&drop transfers:

var enableDragTransfer = true;

vman · May 2013

I've installed it without any problems and I am able to drag and drop an active call which is fantastic, I haven't been able to drag and drop a held call. Is there something I should turn on or change that would allow it? I realize that this is a future release and may not be ready, but I figured I would ask since it would be great to be able to do it. Thanks for the great product.

nicolas · May 2013

Currently only active calls can be transferred out. Maybe I can modify it to allow any call to be transferred out, but It is not simple though, unless I decide to perform only blind transfers when using drag&drop, as you will have issues if you attempt a supervised transfer on a held call while you have a different active call (I think it is just not possible to do that, asterisk will probably freak out).

Operator Transfer held call

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