Queue logged in hints for Queue Agents

mkeuter

Hi Nicolas,
for some customers I have setup BLF keys on the phones for my Queue Agents to dial an extension which toggles login/logout to/from a Queue.
In the Agent login routine I also set the status for a custom hint (INUSE, NOT_INUSE), so that an Agent could see on the BLF key on the phone, if he's logged into the Queue or not.

exten => _qm-queue1-XXX,hint,Custom:qm-queue1-${EXTEN:-3}

Is there a way in FOP2 to adapt this behavior and turn the custom hint on and off, when an Agent is logged in/off through the FOP2 webinterface?

nicolas

Using the plugin interface you could intercept queue add/remove events and do things with it. In your case, you should Originate a call to a custom dialplan that will set the hint. Look in FOP 2.27 for the sample plugin.

The event itself looks like this:

127.0.0.1            <- Event: QueueMemberAdded
127.0.0.1            <- Privilege: agent,all
127.0.0.1            <- Queue: 100
127.0.0.1            <- Location: SIP/1109
127.0.0.1            <- MemberName: John Doe
127.0.0.1            <- StateInterface: 
127.0.0.1            <- Membership: dynamic
127.0.0.1            <- Penalty: 30
127.0.0.1            <- CallsTaken: 0
127.0.0.1            <- LastCall: 0
127.0.0.1            <- Status: 1
127.0.0.1            <- Paused: 0

In order to catch add events you will need to have this in the plugin .pl file:

$AMI_Event_Handler{'yourcustomplugin'}{'QUEUEMEMBERADDED'} = sub {
    my $event = shift;
    my @allreturn;

    my $location = ${$event}{'Location'};
    my $return  = "Action: Originate\r\n";
    $return .= "Channel: Local/$location\@custom-context-to-set-hint\r\n";
    $return .= "Application: Noop\r\n";
    $return .= "\r\n";
    push @allreturn, $return;
   
    return @allreturn;
}

And then have a custom-context-to-set-hint in your dialplan to set your hints.

You will have to adapt the above to suit your exact requirements.

mkeuter

Hi Nicolas,

I got something working already. But how can I use 2 different handlers for login and logout in one plugin?
With 2 different it works for me.

nicolas

I think the logout event is QUEUEMEMBERREMOVED. You can repeat the block for that event to have both login and logoff covered.

joe1981alAPR

mkeuter could you share what you have?

I am interested in this to be used with FreePBX generated hints for the *45<ext>*<queue> toggle. Will confuse my users if we don't have the light change when they change queue state from FOP2.

Thanks
Joe

joe1981alAPR

Well after finding that I could launch fop2_server in debug mode, I was able to watch some commands and look over existing plugins to come up with this... I could not get it to upload through web interface though so I just placed it in plugins folder.

This works with FreePBX generated hints for Ext/Queue toggle keys. (*45<exten>*<queue>). I make no guarantees outside of my setup :geek: I will share for others through, maybe can use as is, modify for your setup or use it for inspiration to take over the world.

All of these I placed a folder called queuehintfpbx inside of /var/www/html/fop2/admin/plugins then in the FOP2 Manager went to Plugins and enabled it. Not sure if necessary, but seemed so, I reloaded FOP2 service.

queuehintfpbx.pl

# file: queuehintfpbx.pl
# For Queue Add
$AMI_Event_Handler{'queuehintfpbx'}{'QUEUEMEMBERADDED'} = sub {
    my $event = shift;
    my @allreturn = ();
	my $return = '';

    my $exten = ${$event}{'Location'};
	my $queue = ${$event}{'Queue'};
	$exten =~ s/[^0-9]//g;
	
    $return  = "Action: Command\r\n";
	$return .= "Command: devstate change Custom:QUEUE$exten*$queue INUSE\r\n";
    $return .= "\r\n";
    push @allreturn, $return;
   
    return @allreturn;
};

#For Queue Remove
$AMI_Event_Handler{'queuehintfpbx'}{'QUEUEMEMBERREMOVED'} = sub {
    my $event = shift;
    my @allreturn = ();
	my $return = '';

    my $exten = ${$event}{'Location'};
	my $queue = ${$event}{'Queue'};
	$exten =~ s/[^0-9]//g;
	
    $return  = "Action: Command\r\n";
	$return .= "Command: devstate change Custom:QUEUE$exten*$queue NOT_INUSE\r\n";
    $return .= "\r\n";
    push @allreturn, $return;
   
    return @allreturn;
};

queuehintfpbx.js

plugins['queuehintfpbx'] = (function() {
    return { 
        loadLang: function(values) {
        },
        setLang: function() {
        },
        init: function() {
        }
    }
}());

plugin.xml

<plugin>
    <rawname>queuehintfpbx</rawname>
    <name>Queue Hint Update Integration</name>
    <version>0.9.8</version>
    <description>Queue Add/Remove Hint Updates for Queues</description>
	<description-es_ES></description-es_ES>
    <engine>freepbx</engine>
    <changelog>
        *0.9.8*   Initial Release
    </changelog>
</plugin>

I have an empty queuehintfpbx.css file and an empty lang folder.

mkeuter

Hi,

the QUEUEMEMBERADDED and QUEUEMEMBERREMOVED events work fine for me like described above, but when I try to catch the QUEUEMEMBERPAUSED event, it does nothing.