Presence Box with DND & Pause

FetchTech

I recently globally enabled "Queue Pause from Presence box" plugin and we had "Presence Box DND Integration" globally enabled already. Last evening one of our 3rd shift agents uncovered some interesting behavior that does not appear appropriate to me. Here's a breakdown of what they did:

- Agent set their Presence state to "Out to Lunch" and as a result Presence state as set, they were Paused and DND state was set
- Agent returned from lunch and selected "Unpause" from menu, the agent was Unpaused and their Presence state was changed to Available.
- Agent was unable to take queue calls or direct extension calls because their DND state was still set.
- The Agent was able set Out to Lunch again and then back to Available to clear the DND state.

This behavior is consistent and we were able to duplicate it this morning by repeating these steps. We are running FOP2 v2.29.00 on FreePBX 12.0.39. Can you tell me if this is the expected behavior or is this something that should not occur?

Thanks

nicolas

You cannot use both plugins at once, they will collide. The description on the plugins themselves say so.. use one, or the other, but not both.

Best regards,

FetchTech

Ok, sorry I missed that. Where are the plugin descriptions that you reference? I don't want to miss anything else!! The short description in FOP2 Manager is the only one I can find.

nicolas

I was sure it was on each plugin description, but actually it is not there. I might have posted it here in the forum, but forgot to update descriptions on both. I will update them.
Best regards,