Not properly transferring to voicemail in FOP2

I am having an issue with transferring calls to voicemail using FOP2. We are using 4 digit extensions (5558 for example) but when I go to transfer to voicemail, it says "The person at extension 58 is I'm sorry. That is not a valid extension." and then it hangs up. Any assistance with getting this fixed would be appreciated.

Comments

  • If you use FreePBX, the extension prefix to transfer to voicemail is derived from MySQL tables set by FreePBX directly. It does not care if you have 4 or 10 digit extensions. Run this:

    /usr/local/fop2/autoconfig-buttons.sh

    inspect the output from one SIP/xxx extension, you will see a header named "extenvoicemail". consider its value, this is a sample definition:

    [fixed][SIP/1604]
    type=extension
    extension=1604
    label=John
    mailbox=1604@default
    context=from-internal
    queuechannel=Local/1604@from-queue/n|Penalty=0|MemberName=John|StateInterface=SIP/1604
    customastdb=CF/1604
    extenvoicemail=*1604@from-internal
    queuecontext=from-queue
    autoanswerheader=__SIPADDHEADER51=Call-Info=answer-after=0.001[/fixed]

    How does extenvoicemail looks on your own config? Does it look correct? ( a prefix + extension number) ?

  • If you use FreePBX, the extension prefix to transfer to voicemail is derived from MySQL tables set by FreePBX directly. It does not care if you have 4 or 10 digit extensions. Run this:

    /usr/local/fop2/autoconfig-buttons.sh

    inspect the output from one SIP/xxx extension, you will see a header named "extenvoicemail". consider its value, this is a sample definition:

    [fixed][SIP/1604]
    type=extension
    extension=1604
    label=John
    mailbox=1604@default
    context=from-internal
    queuechannel=Local/1604@from-queue/n|Penalty=0|MemberName=John|StateInterface=SIP/1604
    customastdb=CF/1604
    extenvoicemail=*1604@from-internal
    queuecontext=from-queue
    autoanswerheader=__SIPADDHEADER51=Call-Info=answer-after=0.001[/fixed]

    How does extenvoicemail looks on your own config? Does it look correct? ( a prefix + extension number) ?

  • Admin,
    Thank you for your help. When we checked our settings, they were the same as your screenshot. After some further digging, we found that there was a feature code enabled *55 to disable intercom. Our extensions were 5500-5599. When we disabled the *55 feature code, it worked.
Sign In or Register to comment.