Control Volume level in FOP2
I have agents that use a SIP softphone with a headset and monitor FOP2 on their laptop. They have the volume set to what I would consider a reasonable level to hear calls and and other sounds from the laptop. For some reason when on calls the callers can hear the "chimes" and "announcements" made from FOP2. The "Queue sounds" saying "caller in queue". And the Queue Alarm plugin that chimes when a call sits in the queue for to long.
From my testing it doesn't appear the sounds are being fed into the microphone directly from the computer somehow. From what I can tell it seems that the sound is "leaking" from the ear cups of the headset and being picked up by the microphone.
I've tried to find a way to adjust the FOP2 volumes for chimes and announcements but not having any success.