Problem whit extensions

I've been working with asterisk and fop2 for a short time. I've had a problem with an extension for a long time. This disconnects and requests entry into the queue again, so that if the operator does not realize it, it cannot receive calls. With the sophone it does not happen to me. Other times the extensions mark them as disabled even when the user is talking on the phone. I am currently working on a vpn towards the switchboard. This problem does not happen to me with all extensions ... What can I check?


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