FOP2 Queue Login Module Problem
I have a problem with the recent fop2 installation. I'm using the Queue Login module to select queues. Agents can log in and select the queue and everything works but After some time the Queue selection page appears again and again although the Agent is login into the queue. I used both Microsoft edge and chrome. Is there anyway to troubleshoot?
I have enable the logout_callback_timeout=300 and restarted fop2 but it didnt help .
Usually this happens when there is actually a client disconnection (browser disconnects from websocket). the logout callback_timeout prevents the logout callback to trigger, but it won't prevent the GUI from refreshing. The fix is trying to find out why clients are being disconnected, there are other settings in fop2.cfg that will force client disconnections (kick_inactive_clients and client_timeout). You will want to check those settings in fop2.cfg (client_timeout=0 and kick_inactive_clients=5000) or something to that effect. Also, do not put FOP2 tab as a background tab as Chrome might want to economize battery and close every connection from the tab, triggering that problem.