Abort an attended transfer
We are planning to use FOP2 for our reception staff. Their main role, as with many receptionists, is to forward calls to internal user extensions and queues. Used in conjunction with the presence information provided by FOP2 (which our existing solution does not have), this works well.
But, I cannot work out how to abort an attended transfer. This is required when somebody else picks up the target extension (physically or through a pickup group), or when the target chooses not to speak to the original caller and would prefer that reception put them straight through to voicemail.
The only way I can see to achieve this is to use the disconnect feature sequence (*0 or **), but that means switching back and forth between FOP2 and the phone. Is there a better workaround?
But, I cannot work out how to abort an attended transfer. This is required when somebody else picks up the target extension (physically or through a pickup group), or when the target chooses not to speak to the original caller and would prefer that reception put them straight through to voicemail.
The only way I can see to achieve this is to use the disconnect feature sequence (*0 or **), but that means switching back and forth between FOP2 and the phone. Is there a better workaround?
Comments
One possible way to take the call back to you is to drop/hangup the channel you are talking to via fop2. That might work, but it would be better to use the standard atxfer methods (via your phone/handset dialpad).