Hi there i read this post and need to know how do i access the fop2admin is it via a link or how do i know its working it may help with the updating of changes to FOP2?
I have updated extention in buttons.cfg file and added new queues in the group entries in the fop.cfg
Both files were saved and fop2_server serves was stoped and started again.
Below is what if have changed in the fop.cfg file :
Below is what if have changed in the buttons.cfg file :
Still no reply please help i need it decpretaly
Not sure what statistics are you afraid to loose... the app_queue statistic for the agent will probably get lost, as there is no such feature as "rename" a queue member, but you need to remove and readd it, most probably losing app_queue internal answered calls by that agent. Now, if you use something like Asternic Call Center Stats PRO ( http://www.asternic.net ), then you won't lose them as the software will track and keep stats in its own database. In this case, you will still see data for the agent with the old name, and then new data with the new agent name (But not merged, as they are different agents!), you can do a manual sql edit to merge two agents if needed.
I have the same issue. FOP2 with Issabel backend. FOP2 is not getting the updated name from issabel. please advise