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FOP2 Community Forum

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  3. Queue Agents not ALWAYS shown

Queue Agents not ALWAYS shown

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  • N
    N
    nicolas
    wrote on last edited by
    #2

    Did you upgrade recently? Try clearing your browser cache.

    1 Reply Last reply
    0
    • K
      K
      kelmore
      wrote on last edited by
      #3

      We see the same thing. Tried clearing the cache as well.

      1 Reply Last reply
      0
      • N
        N
        nicolas
        wrote on last edited by
        #4

        That problem happens usually when you have one FOP2 version server, and a different/unmatched fop2.js/index.html.

        The most usual reason is that the client side files (fop2.js/index.html) are not updated. It could also be that the fop2 service was not restarted after an upgrade (so you are in fact running the OLD server).

        There are always slight changes in the internal FOP2 protocol, one of the changes involves the queue member listing. I have seen this happen but always related to mismatched server/client versions.

        I am not ruling out the possibility of a bug, but I have a strong feeling that you might have mismatched versions of server/client.

        Best regards,

        1 Reply Last reply
        0
        • J
          J
          jgould
          wrote on last edited by
          #5

          Hi again. I'm finally getting some time to come back to this. I've cleared the cache on multiple computers. No difference. Here is an example of how strange this is.
          Login1: everyone but login user shows in queue
          Login2: only 1 user shows in queue
          Login3: different 1 user shows in queue
          Login4: all users show in queue except the user that was shown in login3
          and so on
          And then eventually sometimes the queue shows up correctly.

          After performing an upgrade through the admin section I clicked the "reload FOP2" button which I thought restarted the FOP2 service.

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          • N
            N
            nicolas
            wrote on last edited by
            #6

            Did you upgrade the FOP2 server?? Not the FOP2 Manager, but the whole server?

            /usr/local/fop2/fop2_server -v

            What is the output?

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            • K
              K
              kelmore
              wrote on last edited by
              #7

              The Queue Agents disappear when I activate a VPN connection. It requires a page refresh and re-login to bring them back. Everything else comes back fine after the VPN connection, what is different about the Queue members that they don't refresh?

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              • N
                N
                nicolas
                wrote on last edited by
                #8

                VPN connection or not it should not matter at all.

                /usr/local/fop2/fop2_server -v

                What is your version?

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                • K
                  K
                  kelmore
                  wrote on last edited by
                  #9

                  fop2_server version 2.31.03

                  About 24 sec after starting a VPN connection, the queue members disappear. If a call is active, the call will display even without the queue members present. They will come back with a refresh/re-login.

                  When I stop the VPN connection, the queue members disappear immediately.

                  Everything else seems to work fine other than the queue members.

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                  • J
                    J
                    jgould
                    wrote on last edited by
                    #10

                    12335:@admin escribió:

                    Did you upgrade the FOP2 server?? Not the FOP2 Manager, but the whole server?

                    /usr/local/fop2/fop2_server -v

                    What is the output?

                    Yes. The admin page says;
                    FOP2 Server Status: OK - Version: 2.30.03

                    I'm trying to run /usr/local/fop2/fop2_server -v (as root user) and it won't complete the command, it just hangs...and top shows fop2_server using 99% CPU.

                    Another server running this same setup does not have these issues. Very confused.

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                    • J
                      J
                      jgould
                      wrote on last edited by
                      #11

                      Ok, I upgraded the FOP2 Server to Version: 2.31.04. CLI is now working again and was able to check the version.

                      1 Reply Last reply
                      0
                      • N
                        N
                        nicolas
                        wrote on last edited by
                        #12

                        And do you have the issue with latest version? What you describe is totally odd, vpn or no vpn connections have nothing to do with anything.

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                        0

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